How do we find our own Community Manager?

Online Community Management is a new area in New Zealand. People are moving into the role but still there are very few experienced people. I can help you select a person who has the right qualities to become a community manager. Best is somebody from within your organisation who has a wide breath and  history of your organisation. I can coach this person to train them into the role.

How long does Community Management take?

It really depends on what you are doing  and your brand. Typically we start with an intense time together as I learn about your company, customers and brand. My part decreases as I coach and work with you. The idea is that you will be able to manage the community yourself.

How much does it cost?

Due to the varying needs of companies and organisations I tailor a package to meet your demands. Typically I start working with you intensively to get to know you and your business and then this tailors off as we move across to you running the community.

How do you handle the trolls?

Online the lovers and the haters always show up.  I have found that experience and age are great teachers. As it is your company and not mine that I am moderating for, it is easier for me to be objective and impartial, but know that a bit of spice keeps things interesting!

What type of content do you typically moderate or manage?

Typically I moderate blogs, comments, wikis, intranets, forums, user submissions, competition entries, Facebook and Twitter.

Can you work within our brand voice guidelines?

It is much easier for me when there are rules to follow. All content will adhere to your company policy and if required, checked by your legal team. I offer consumer-facing representation of your brand and company and it is very important to me that I am ‘onbrand’ for you in everything that I do.