Pat on the Back – Acknowledge

acknowledge

We all like to be acknowledged – how about sending a positive pat on the back to a company that you enjoy. Here’s a format to get your creative juices flowing. Find them online and get in touch. Dear (Name): Thank you so much for making (product)!  Your (specific product) is my favorite (product type)!  [...]

You are not your customer

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Are you really competing? Have a look at your market. Who is in it? What are they doing as far as online marketing/social media. In New Zealand, the answer is most likely to be nothing. NZ business are woefully behind the rest of the world in waking up to online marketing. “I am too busy [...]

Being Naughty

Smoking Nuns

Online marketing looking stagnant and flat? Could be time to inject a little controversy, a little novelty.We are not talking a BP, Toyota prolonged marketing agony here, just a little bit of spice. Are your topics boring. Are you just posting for the sake of it? Trendwatching talks this month about Maturaliasm “Let’s face it: [...]

Online Community Management Fundamentals

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In 2007 Web Strategist Jeremiah Owyang researched job descriptions for online community managers and these tenets were fundamental to all  of the job descriptions 1) A Community Advocate As a community advocate, the community managers’ primary role is to represent the customer. This includes listening, which results in monitoring, and being active in understanding what customers [...]

Pearls of Wisdom – Building Online Communities

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Here is a summary of of nuggets gleaned from online community managers Jake McKee and Richad Millington that will see you singing in the rain. 1.You must have a community manager. You absolutely must have someone who cares about your community every day, all day and will keep on top of it when wierd stuff happens. [...]

Kia Ora – The Social Whirl

Whirling Dervishes

There is plenty of discussion that print media is dead. For me, not so -a small mention in August Air New Zealand magazine has lead to plenty of nice comment. Social media soon won’t be a term. It will just be media. It is just another part of the media mix. What is different is [...]

Miss Scarlett, in the hall, with a revolver

Miss Scarlet, in the hall, with a revolver

Drinking morning coffee in our local cafe I spotted a great t-shirt that made me,  a long ago Cluedo player smile. Shyness is nice but shyness can stop you from saying things you want to, so rather than asking “Where did you get that t-shirt from?”  I went home and googled the t-shirt slogan and [...]

Taking a Community from online to onland

Businesses can get to a point with their social media where they find they are using the tools but things have stagnated.  A business can understand that social media is a conversation, a two way process. It can be doing most things right,  but not really bringing them along the ‘ladder of engagement’ or forming [...]

Why use Twitter?

Twitter Pyjama

Twitter creates a common reaction – “I don’t get it/ I don’t see the point./It is too time consuming”  Trust me, millions of people would not be using Twitter if they didn’t get results. Personally of all the social networking tools I use, I get the most from Twitter. Many people are not fans but [...]

Social Media Club Auckland

Social Media Identity

When I moved to Auckland from Wellington I really missed being part of the connected IT community that exists down there. Last night at Social Media Club I looked around the BlueStone and it struck me how this group has become a community. There are so many people that know each other well and hang [...]